Delivery Options

• In-Home Delivery: Includes unpacking and full assembly of merchandise.

• Contactless Delivery: Merchandise will be delivered to the front door. No unpacking or assembly is included.

• Pickup from Store/Warehouse: Customer is responsible for transporting and assembling merchandise.

Delivery Scheduling

• If delivery is provided by our truck, customers will receive a phone call to schedule the delivery date and time.

• If merchandise is shipped through a U.S. carrier, a tracking number will be provided to the customer once the order has been shipped.

Delivery Requirements

• An adult (18 years or older) must be present at the time of delivery to receive the merchandise.

• Customers are responsible for ensuring that the delivery area is accessible and safe for delivery.

Pickup Policy

• Customers will receive an email notification once their order is ready for pickup.

• Orders must be picked up within 5 days of the notification.

• A valid photo ID matching the order name must be presented at pickup.

• All merchandise will be inspected for damages at the time of pickup.

Customer Responsibility

• Customers must ensure that the merchandise will fit through doorways, hallways, staircases, and elevators prior to delivery.

• Our delivery team cannot alter door frames, remove doors, move existing furniture, or make modifications to complete a delivery.

• If merchandise cannot be delivered due to access limitations, it will be treated as a return subject to our return policy and restocking fees.